Cover Story
25 Most Promising Hospitality Consultants
Since the ancient times, the term ‘Hospitality’ has been deeply rooted and traditionally acclaimed by all Indians, and the meaning lies very deep from a famous Sanskrit verse called ‘Atithi Devo Bhava’, which means ‘The Guest is equivalent to God’ and also remains the catchphrase of Indian Tourism. Added to this, India being one of the cheapest destinations for tourism; it has seen drastic growth in the Hospitality Industry. However, the Hospitality Industry is cyclically dictated by fluctuations in the economy of the nation.
Most importantly, the Hospitality Industry being 3.5 trillion dollar service sector with in global economy has become more diverse and global, and the boom in travel and tourism has led to the further development of Hospitality Industry. Today, the sector is one of...
Contents
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8
Adding a ‘DING’ to Hospitality
Sanjoy Bhattacharya, Vice President & Head Global IT, Kuoni Travel Group - Destination Management
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10
The Premium: Setting a Benchmark on Providing Quality Service
Nandini Mukherjee
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14
Digital Transformation in the Hospitality Industry
Amit Jain, CFO, Birla Sun Life Insurance
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22
Increasing Role of Consultants in the Era of Globalization
Shwetank Mishra, Manager(Accounts, Tax, Cost), Steamline Industries Limited
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26
Online Travel Technology Dominance or Disruption
Vijay Choudhary, Head IT, HRH Group of Hotels
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30
Increase in the demand of Revenue Managers in Hospitality Sector
Sidharth Thakur, Director, Grassik Search
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32
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34
Challenges facing the Indian Market Research Industry
Rajat Sahni, Director Operations, ReportsWeb
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38
Consulting industry in India
Amin Mevawala, Director, ATM Managed Services, NCR Corporation
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42
Views and Opinion about Consulting Industry in India
Anindya Ganguly, Vice President, Voltas Ltd.
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